--- title: The Federal Savings Bank - Printer Support description: The Federal Savings Bank Printer Support Website --- [**](https://www.facebook.com/GREENOFFICEPARTER/)[**](https://twitter.com/GREEN_O_PARTNER)[**](https://www.linkedin.com/company/green-office-partner)[**](https://www.greenofficepartner.com/blog) [![](https://www.greenofficepartner.com/hs-fs/hubfs/Marketing%20Campaigns/Green-Office-Partner.png?width=448&height=267&name=Green-Office-Partner.png)](https://greenofficepartner.com) # [How Xerox can help Make Now Work](https://www.xerox.com/en-us/make-now-work) [ Get Started Now ](https://www.greenofficepartner.com/tfsb#get-started) ## **Introducing our new & innovative printer support website:** **6 Goals:** 1. Standardize our printer/copier strategy. 2. Watch Product Videos & Download Concise & Easy to Read User Guides. 3. Download Drivers for Windows and Mac in compliance with The Federal Savings Bank's IT standards. 4. Submit a maintenance, supply or recycling box request. 5. Learn how to make your department less reliant on paper. 6. Understand the Green Office Partner/Xerox Service Offering (FAQ) **The Federal Savings Bank Print Policies:** - **COLOR - TFSB** staff is requested to only print color on customer facing documents. Color printing is monitored. - **DOUBLE SIDED (DUPLEX) PRINTING - TFSB** staff is requested to print double sided documents when possible. - **PAPER - **TFSB staff is requested to use recycled copy paper for internal use. - **CONFIDENTIAL DOCUMENTS & AND DESTRUCTION - **To protect our clients' confidential information as well as compliance with various industry regulations, all unwanted documents must be inserted in the document destructon box immediately. ## **The Federal Savings Bank's Approved Multi-function Printers:**  | **Unit** | ![Xerox c600.png](https://www.greenofficepartner.com/hs-fs/hubfs/Xerox%20c600.png?t=1503333710838&width=240&height=165&name=Xerox%20c600.png) | ![Xerox-VersaLink-C605.png](https://www.greenofficepartner.com/hs-fs/hubfs/Xerox-VersaLink-C605.png?t=1503333710838&width=240&height=180&name=Xerox-VersaLink-C605.png) | ![AltaLink-C8000.png](https://www.greenofficepartner.com/hs-fs/hubfs/AltaLink-C8000.png?t=1503333710838&width=182&name=AltaLink-C8000.png) | | --- | --- | --- | --- | | **Model** | Xerox C600 | Xerox C605 | Xerox C8055 | | **User Guide** | [![images.png](https://www.greenofficepartner.com/hs-fs/hubfs/images.png?t=1503333710838&width=40&name=images.png "images.png")](http://download.support.xerox.com/pub/docs/VLC600/userdocs/any-os/en_GB/VersaLink_C600_sfp_ug_en-us.pdf) | [![images.png](https://www.greenofficepartner.com/hs-fs/hubfs/images.png?t=1503333710838&width=38&name=images.png "images.png")](http://download.support.xerox.com/pub/docs/VLC605/userdocs/any-os/en_GB/VersaLink_C605_mfp_ug_en-us.pdf) | [![images.png](https://www.greenofficepartner.com/hs-fs/hubfs/images.png?t=1503333710838&width=40&name=images.png "images.png")](http://download.support.xerox.com/pub/docs/ALC80XX/userdocs/any-os/en_GB/AltaLink_C80xx_mfp_ug_en-us.pdf) | | **Printer Driver** | [![Xerox Driver.jpg](https://www.greenofficepartner.com/hs-fs/hubfs/Xerox%20Driver.jpg?t=1503333710838&width=115&height=138&name=Xerox%20Driver.jpg)](http://www.support.xerox.com/support/versalink-c405/downloads) | [![Xerox Driver.jpg](https://www.greenofficepartner.com/hs-fs/hubfs/Xerox%20Driver.jpg?t=1503333710838&width=115&height=138&name=Xerox%20Driver.jpg)](http://www.support.xerox.com/support/versalink-c405/downloads) | [![Xerox Driver.jpg](https://www.greenofficepartner.com/hs-fs/hubfs/Xerox%20Driver.jpg?t=1503333710838&width=115&height=138&name=Xerox%20Driver.jpg)](http://www.support.xerox.com/support/altalink-c8000-series/downloads) | | **Video Tutorial** | [![c400 video.jpg](https://www.greenofficepartner.com/hs-fs/hubfs/c400%20video.jpg?t=1503333710838&width=120&height=90&name=c400%20video.jpg)](https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=video&cd=1&cad=rja&uact=8&ved=0ahUKEwimrtf-wJrVAhWD44MKHdRVB38QtwIIIjAA&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D6vW_iy-6kYo&usg=AFQjCNEDkmVqfk86VFxpe7lP-V0SR4dLZQ) | [![C405 Video.jpg](https://www.greenofficepartner.com/hs-fs/hubfs/C405%20Video.jpg?t=1503333710838&width=120&height=90&name=C405%20Video.jpg)](https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=video&cd=2&cad=rja&uact=8&ved=0ahUKEwid153pv5rVAhUo_4MKHSKWB6AQtwIIKTAB&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DM2yacpuhb3U&usg=AFQjCNHVfARe704nVsZslGQQXbzLQCMxWw) | [![Altalink Video.jpg](https://www.greenofficepartner.com/hs-fs/hubfs/Altalink%20Video.jpg?t=1503333710838&width=120&height=90&name=Altalink%20Video.jpg)](https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=video&cd=1&cad=rja&uact=8&sqi=2&ved=0ahUKEwjhlKeawZrVAhVK0YMKHes3DGQQtwIIIjAA&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DfNdUZiTfgXo&usg=AFQjCNFtUEDKnRnMw9OwtBWjsuaeuVMlkQ) | | ** Product Training** |  [![training.png](https://www.greenofficepartner.com/hs-fs/hubfs/training.png?t=1503333710838&width=98&name=training.png "training.png")](http://www.support.xerox.com/support/versalink-c600/documentation/enus.html?operatingSystem=win10x64&fileLanguage=en) |  [![training.png](https://www.greenofficepartner.com/hs-fs/hubfs/training.png?t=1503333710838&width=98&name=training.png "training.png")](http://www.support.xerox.com/pages/ctrain/7970_en/7970.html) | [![training.png](https://www.greenofficepartner.com/hs-fs/hubfs/training.png?t=1503333710838&width=98&name=training.png "training.png")](http://www.support.xerox.com/pages/ctrain/7970_en/7970.html) | **Xerox Document Management Software:**   **![Docushare highlights.png](https://www.greenofficepartner.com/hs-fs/hubfs/Docushare%20highlights.png?width=1177&name=Docushare%20highlights.png)**      ** ** ![Employee File Management.png](https://www.greenofficepartner.com/hs-fs/hubfs/Employee%20File%20Management.png?width=1024&name=Employee%20File%20Management.png) ![On boarding.png](https://www.greenofficepartner.com/hs-fs/hubfs/On%20boarding.png?width=1024&name=On%20boarding.png) ![COntract Management.png](https://www.greenofficepartner.com/hs-fs/hubfs/COntract%20Management.png?width=1024&name=COntract%20Management.png) ![Invoice processing.png](https://www.greenofficepartner.com/hs-fs/hubfs/Invoice%20processing.png?width=1024&name=Invoice%20processing.png)     [Click here to watch a video on data being extracted from an AP Invoice!](https://www.youtube.com/watch?v=uC_LeblSUio)   [Click here to see how it works!](https://www.abbyy.com/en-us/solutions/accounts-payable-automation/?__hssc=52181110.20.1503339260594&__hstc=52181110.2546a1d09d59b9889b000c56d462971d.1492107652955.1503335524586.1503339260594.149&__hsfp=171635406&hsCtaTracking=4e7dd30e-25c1-4211-a7af-36bda5063f5b%7C20439f03-3ee9-4907-9bfd-7037c568d063#) ## **7 Ways to Scan:** ![20170720_150804-1.jpg](https://www.greenofficepartner.com/hs-fs/hubfs/20170720_150804-1.jpg?width=494&height=299&name=20170720_150804-1.jpg) Scan to Email using LDAP Scan to an email adress using a one touch button Scan to a group or department using a one touch button Scan directly into OneDrive Scan Directly into Office 365 (sharePoint) Scan to a USB Drive Scan to a network folder ## Customize your system like a smart phone with Apps!    **Click [here](http://a400.g.akamai.net/7/400/5566/v0001/xerox.download.akamai.com/5566/ConnectKeyApps/demo.htm) to watch an interactive demo of the Xerox apps. ** **![App_Studio_Fletcher_Jones.jpg](https://www.greenofficepartner.com/hs-fs/hubfs/App_Studio_Fletcher_Jones.jpg?width=1024&name=App_Studio_Fletcher_Jones.jpg)** ** ** ![](https://www.greenofficepartner.com/hubfs/Top_10_Xerox_Apps-1.jpg "Top_10_Xerox_Apps-1.jpg")   **For every tree The Federal Savings Bank "prints" Green Office Partner will plant a tree on your behalf! **   [![](https://embedwistia-a.akamaihd.net/deliveries/08cfa75c8f2dc0ed5fd3671673d61f16c9992b24.jpg?image_play_button_size=2x&image_crop_resized=960x540&image_play_button=1&image_play_button_color=111111e0)](https://printreleaf.com/dashboard/marketing/videos?wvideo=gehvx7ejmz) ## Green Office Partner Service FAQ ![iRIS_nIEVES.jpg](https://www.greenofficepartner.com/hs-fs/hubfs/iRIS_nIEVES.jpg?width=116&name=iRIS_nIEVES.jpg "iRIS_nIEVES.jpg") My goal is to be The Federal Savings Bank's consistent support contact to resolve issues quickly so you can stay focused on your customers - Iris Nieves, Customer Support Representative, Green Office Partner - The Federal Savings Bank Printer Operations ** How do I get more training? call our dedicated TFSB support team at 877-467-5999 or email [support@greenofficepartner.com](mailto:support@greenofficepartner.com) ** What is your response time? 4 hours on site. However, we have an emergency color multi-function printer located on site in the IT storage room. The machine is on a movable table so call John Doe, TFSB IT if the emergency machine needs to be set up.  ** Do you offer proactive service? Yes!  Green Office Partner will monitor all of you units. If we see something out of the ordinary, we will look into it.  ** Typical Equipment Problems & Solutions **Paper Jams** – Cause: Wrong paper size, improper paper loading or worn rollers. **Lines on Paper** - Cause: Foreign substances on the scanner glass or mirrors; Drum, developer or fuser needs to be replaced. **Cartridge or Toner Issue** – Cause: If they are low or empty, simple replacement should repair the issue. If it is malfunctioning, it is a defective cartridge or the wrong cartridge. **Wrinkled Pages and extra blank page** - Cause: worn out feed and exit rollers that cause sticking or jamming. Moisture, caused by humidity, in the fuser assemblies can also lead to wrinkled pages. **Copies are Too Light or Too Dark** - Cause: Someone may have inadvertently altered the settings, making subsequent images copied too light or too dark. These setting needs to be reset. Also, the drum or toner may need to be replaced. **Spots on the Page** - Cause: Smudges or debris on the copy glass. This is solved by properly cleaning off the glass with Windex. A more random array of spots repeated throughout the document could be a defect in the drum. Replacing drums should fix the issue.. ** Typical Network Related Problems and Solutions **Machine can copy but not print** – Cause: This is a network issue to be forwarded to your IT help desk; most likely related to a Print Driver or change in IP address. **Scan To Email/Scan To Folder, Scans not being delivered** - Cause: There has been a change to the network settings. **Print jobs stuck in the queue** - Cause: Print jobs sent from corrupted file or driver **Print jobs from specific software print clean, while prints from other software print poorly** - Cause: Corrupted software program. note the machine asset #. ## Contact Us: If you are in need of maintenance, toner, recycling boxes, or just want to send us a question or suggestion, please use the form attached. Or feel free to call us at 877-467-599 or 312-399-5299 on the weekends. We are here to help you! ### We are standing by to assist The Federal Savings Bank's employees with any questions!    877-467-5999.  Weekend hours call 312-399-5299