Welcome to our innovative Printer Support Website!
There are 6 reasons why we created this support website:
Focus Healthcare Partners Printing Guidelines:
Sunrise Assisted Living staff is requested to only print color on customer facing documents. Color printing is monitored per employee.
DOUBLE SIDED (DUPLEX) PRINTING:
Sunrise Assisted Living staff is requested to print double sided documents when possible.
Sunrise Assisted Living staff is requested to use inexpensive copy paper for internal use.
CONFIDENTIAL DOCUMENTS & AND DESTRUCTION:
To protect our clients' confidential information as well as compliance with various industry regulations, Sunrise Assisted Living employees must use the secure print feature when printing to ensure document security.
All unwanted documents must be inserted in the document destructon box immediately.
To standardize equipment, Sunrise Assisted Living is offering 4 different models. See below.
An easy-to-use, cloud-based solution for sharing patient information
Take 5 - Five minutes to learn the basics of the Xerox Healthcare MFP.
Kno2 Feature Overview
My goal is to be Sunrise Assited Living's consistent support contact to resolve issues quickly so you can stay focused on your customers
- Iris Nieves, Customer Support Representative, Green Office Partner - Sunrise Assisted Living Printer Operations
Call our dedicated Sunrise Assisted Living support team at 877-467-5999 or email email@example.com
4 hours on site. However, we have an emergency color multi-function printer located on site in the IT storage room. The machine is on a movable table so call John Doe, Sunrise Assisted Living IT if the emergency machine needs to be set up.
Yes! Green Office Partner will be on-site to perform a proactive check on your machines on the first Wednesday or every month.
Paper Jams – Cause: Wrong paper size, improper paper loading or worn rollers.
Lines on Paper - Cause: Foreign substances on the scanner glass or mirrors; Drum, developer or fuser needs to be replaced.
Cartridge or Toner Issue – Cause: If they are low or empty, simple replacement should repair the issue. If it is malfunctioning, it is a defective cartridge or the wrong cartridge.
Wrinkled Pages and extra blank page - Cause: worn out feed and exit rollers that cause sticking or jamming. Moisture, caused by humidity, in the fuser assemblies can also lead to wrinkled pages.
Copies are Too Light or Too Dark - Cause: Someone may have inadvertently altered the settings, making subsequent images copied too light or too dark. These setting needs to be reset. Also, the drum or toner may need to be replaced.
Spots on the Page - Cause: Smudges or debris on the copy glass. This is solved by properly cleaning off the glass with Windex. A more random array of spots repeated throughout the document could be a defect in the drum. Replacing drums should fix the issue..
Machine can copy but not print – Cause: This is a network issue to be forwarded to your IT help desk; most likely related to a Print Driver or change in IP address.
Scan To Email/Scan To Folder, Scans not being delivered - Cause: There has been a change to the network settings.
Print jobs stuck in the queue - Cause: Print jobs sent from corrupted file or driver
Print jobs from specific software print clean, while prints from other software print poorly - Cause: Corrupted software program. note the machine asset #.
If you are in need of maintenance, toner, recycling boxes, or just want to send us a question or suggestion, please use the form attached. Or feel free to call us at 877-467-599 or 312-399-5299 on the weekends. We are here to help you!