Managed Print Services- or MPS as it is most commonly referred to- is a comprehensive, bundled solution that provides convenient, reliable output to a company's users.
A true Managed Print Services solution offering requires the service provider to take primary responsibility (which typically involves fleet ownership) for meeting the customer's office appliance designed to easily manage an organization's network printing. It can offload the print traffic from the main backbone of the network and make print queue creation and driver management simple. Basically, it is an inexpensive option to the traditional PC-based print server.
Supplies and Consumables
This includes the things that the printer and other hardware devices need to produce printed output, including ink, toner, ribbons, paper, replacement parts for the printer/MFP (fusers, drum units, rollers, etc.), preventative maintenance kits, and the like.
Software
Includes software tools for managing the device fleet such as Pharos Blueprint, Staples Technology Solution's Printuition, Xerox's CentreWare, HP's Web Jetadmin, and other similar tools.Software can also include applications for streamlining faxing, scan-to-email, device driver installation, queue management, solution & job management, charge back bill and the like.
Service and Support
This primarily includes options for ensuring that the device fleet is available for use with high levels, including post-warranty device agreements, service contracts, break-fix support, service level guarantees, and help desk support options. On the service side it can include any professional services that can make the experience a positive one, such as Project Management, on-site administration, and device disposition services.
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